Frequently Asked Questions
How much does it cost to join Nanos?
There is no charge to join and be registered with Nanos. Simply sign up here for free.
What is the minimum investment to place ads with Nanos?
The minimum investment for a campaign is $5 or 5 EUR. For this amount, the client gets ad exposure on one platform for 1 day.
What can customers expect to receive for $5 and how should they decide which platform to invest in?
If a campaign is greater than the $5 minimum, the ad will be put on several platforms and optimized to achieve the best return on investment (ROI). Usually campaigns that run more than 7 days are most effective, as the technology has enough time to learn about the ad and experiment with various placements and budget optimizations. If the Nanos AI has never seen the campaign before, we usually start with all platforms and equal amounts, later reshuffling the budgets towards the most effective platform for the ad. The expected ROI when placing an ad with Nanos is equal to or higher than on Facebook, Google or Instagram alone, because in addition to Google and Facebook algorithms we are adding our own AI algorithms to improve campaign performance.
What is an ad?
An “ad” is short for “advertisement”. An ad could be a magazine advertisement, billboard, radio announcement or tv commercial. In Nanos, “ads” refer to online advertising. In this case, we are talking about Google Facebook and Instagram ads. An ad usually consists of a headline, a description, an image and a CTA (call-to-action e.g. “click here” or “sign up here”).
I want to use Nanos to place my online ads but don’t have any experience in marketing. Can you help?
With Nanos, you don’t need any background in marketing or design to place online advertising! Nanos interface is simple and extremely intuitive and is available in four languages: English, German, Italian and Portuguese.
While Nanos is available for every size of business, it was created with small and medium business owners in mind. We aim to increase your online visibility, even with small budgets.
You may not have a marketing department or on a retainer with an agency, but you can still make your business visible online. The smart technology strategizes and places the ads for you where it’s most effective. Whether it’s Google, Facebook or Instagram ads.
I don’t have any good quality pictures for my Nanos ads. Do I need to hire a professional photographer?
While good images are a part of what makes an ad successful, if you don’t have photos for your ads, Nanos will provide royalty-free pictures for you to choose from. This way you don’t have to delay in putting the spotlight on your business online. Please note that it’s not advisable to use other people’s images without their explicit permission.
Can I advertise my Facebook personal page?
Unfortunately, it’s not possible to promote a Facebook personal page. It can only be done with a Facebook Business page. Do not worry if you do not have one or do not have much content on your Facebook Business page, as your ad can be published from Nanos Promotional Business Page. In this case the traffic from your ads will still be driven to your website or to your free Huubsh page with Nanos.
I don’t know what to write in my ad. Can you help me?
Being an app that’s backed by machine learning, Nanos will automatically give you suggestions on what to write for your ads, based on the information of the website you provide us. You will also be able to edit the preliminary version of your ad.
Where should I advertise my business if I don’t have big budgets to spend?
Huubsh is our free advertising platform for business owners to create landing pages to promote their products and services. All you need is a visually appealing image of your product or service, and a description of it. Please try to write as many words as possible so you have more chances to be discovered online through organic search.
Start with free advertising and when you’re ready to place paid ads on Google, Facebook and Instagram, use Nanos to do the job for you and your newly created mini-website.
If you would like to learn more about how what to put on your mini-website or how to place a paid ad, a Nanos expert is always available via chat to assist you.
How does Nanos technology work?
Nanos is a digital marketing platform powered with machine learning technology. Let’s just say you have decided to place online advertising on Facebook and Google and Nanos detects that it’s performing better on Facebook on a specific day. Nanos then allocates a higher amount of your daily budget to where it’s being seen the most. Nanos will automatically distribute your budget across the best performing advertising channels so you don’t waste a single dollar on ads that don’t perform for you.
How much is Nanos fee?
Here is how our pricing works: Nanos charges 17% and up to 3% credit card processing fee from the overall ad campaign budget that you allocate for paid ads on Google, Facebook, Instagram. Those charges comprise automated ad creation, placement across chosen/multiple platforms and continuous optimization of your ads.
For instance, if you decide to spend USD 300 on Google and Facebook, Nanos charges 17% fee USD 51 and 3% processing fee of approximately USD 9 for this transaction. Nanos fees of USD 51 also includes a free SEO service of your ads (organic search coverage on Google, DuckDuckGo, Yahoo, Bing and other search platforms) for twelve months, so they are always visible when your potential customers are searching for products or services similar to yours.
You can also schedule an absolutely free 30-minute demo with a Nanos consultant, so they can explain our pricing in more detail.
I received an email that says that my ads have issues. What does that mean?
Whether it’s Google, Facebook and Instagram, each platform has their own terms and conditions (T&C’s) that govern the type of ads allowed on their platforms. Our AI checks the ads thoroughly, before sending them to the selected platforms. Sometimes, due to last-minute changes on their policies that are beyond our control, the ad(s) could be rejected without any notification. Sometimes, it is simply a technical error, ranging from lost internet connection or an error on their platforms’ sides. Regardless, the ads only start running once we receives the platforms’ approval. You will receive a confirmation email once your ads start to run.
I received an email that my campaign has ended and it’s giving me a refund. How long does it take to reach my account?
The remaining amount from your budget is returned to you at the end of the campaign date, if not spent in full. After the campaign ends, the refund will be executed within 24 hours. Please consult with your financial institution about the timing of the refund to be credited to your account.
Will I pay if no one clicks on my ad?
Simply put, the answer is “no”. The great news is Google, Facebook and Instagram are all pay-per-click (PPC). When someone clicks your ad, you pay for that click. If no one clicks on your ad, you will not have to pay anything. However, our goal is to make you more visible online. Which is why Nanos optimizes your ad(s). Therefore, it is rather unlikely that you will have zero clicks.
Do I need to place an ad on Nanos in order to advertise for free on Huubsh?
Answer: No, you don't. Simply sign in to your Nanos account and click on the Huubsh link on the left side (of the page) to take you to your free landing page creation.
I don't see my country’s currency being supported by Nanos. What should I do?
At Nanos, we’re introducing new currencies support every month. Please send us a request to support your currency. We will treat it as a priority and will accommodate your request.
How can I pay for my ads?
We support major credit/debit cards and PayPal.
My credit card is being rejected. Why?
Please check if your card has sufficient funds in it, for the budget you’ve placed.
How do refunds work at Nanos?
If a client decides to cancel a campaign prematurely, or if we were not able to spend the whole budget amount for the particular campaign and its settings (for instance, the targeted location was too small), the remaining amount will be refunded back to the client within the next few days. (Nanos fee and partners revenue share part will be recalculated accordingly).
How do referrals work at Nanos?
If you recommend Nanos to a friend (to get your referral link please visit app.nanos.ai), and he or she places an ad campaign at Nanos (min. $20) you will receive a free credit of $10/EUR10 for your next campaign at Nanos.
To redeem your referral credit, you must place a campaign with a minimum budget of $20. Your friend also receives a credit of $10 when using your link, towards his or her first ad campaign with Nanos (Minimum budget of $20 to redeem referral credits). You can refer Nanos to an unlimited number of your friends, simply share your referral link with all of them.